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We Welcome Your Comments

We welcome guest feedback - it helps us to understand your stay from your perspective. After all, your opinion is the most important. Your views also help others plan their stay, and ultimately enjoy the same unforgettable experiences we hope you've enjoyed. Read on to see what experiences other guests are sharing.
   
Title
First Name* Last name*
Email*
Your Birthday  
What was the purpose of your stay?
Business   Leisure
How did you find out about the hotel?*
Others, Please specify
   
How many times a year do you stay in a hotel in London
1-3   4-6   7-10   10+
   

Guest Services/ Staff

 
 
Excellent   Good   Fair   Poor   Not applicable
Reservation Process
       
Reception staff attitude
       
Overall staff friendliness & helpfulness
       
Quality concierge service
       
Friendliness/ helpfulness of doorman
       
Quality of room service
       
   

Room Facility

 
 
Excellent   Good   Fair   Poor   Not applicable
Decor
       
Cleanliness of guest room
       
Free broadband service
       
Room facilities
       
   

Restaurants & Bar

 
 
Excellent   Good   Fair   Poor   Not applicable
Choice and quality of breakfast
       
Staff friendliness
       
Standard of restaurant services
       
Quality range and variety of food & beverages
       
   

Hotel in General

 
 
Excellent   Good   Fair   Poor   Not applicable
Overall condition/ appearance of hotel
       
How well were your expectation exceeded?
       
   
Please let us know ways in which we can improve our services:
Comments
   

Your Next Visit

 
If you were in the area again, will you return to the hotel?
Yes   No
Are you a member of Premier Club Rewards?
Yes   No
Would you like to send Premier Club Rewards link to a friend?
Would you like to receive Free Stay Room Nights Offers.
Yes   No
   
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